FAQs
1. General Information
Q: What services do you offer?
A: We offer a comprehensive range of medical services including primary care, specialty care, diagnostic services, urgent care, preventive health screenings, and chronic disease management. Please visit our website or contact us for a full list of services.
Q: What are your hours of operation?
A: Our clinic is open Monday through Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM. We are closed on Sundays and public holidays. Urgent care is available during all open hours without an appointment.
Q: Where are you located?
A: We are located at [Insert Address Here]. Detailed directions and a map can be found on our website.
2. Appointments and Scheduling
Q: How do I make an appointment?
A: Appointments can be made by calling our office at [Insert Phone Number], through our website's online booking system, or by visiting our clinic in person.
Q: Do you accept walk-ins?
A: Yes, we accept walk-ins for urgent care services. For regular appointments, we recommend scheduling in advance to ensure availability.
Q: What should I bring to my appointment?
A: Please bring a valid photo ID, your insurance card, a list of any medications you are currently taking, and any relevant medical records. If you are a new patient, please arrive 15 minutes early to complete the necessary paperwork.
3. Insurance and Billing
Q: Do you accept my insurance?
A: We accept most major insurance plans. Please contact our billing department at [Insert Phone Number] or check our website for a complete list of accepted insurance providers.
Q: How do I pay my bill?
A: Bills can be paid online through our secure patient portal, by phone, by mail, or in person at our clinic. We accept cash, checks, and major credit cards.
Q: What if I don’t have insurance?
A: We offer competitive self-pay rates and flexible payment plans. Please speak with our billing department to discuss your options.
4. Medical Records and Privacy
Q: How can I obtain a copy of my medical records?
A: You can request a copy of your medical records by filling out a release form available on our website or at our office. Please allow up to 10 business days for processing.
Q: How is my privacy protected?
A: We adhere to strict HIPAA guidelines to ensure that your personal and medical information is kept confidential and secure. For more information, please review our privacy policy available on our website.
5. Prescriptions and Referrals
Q: How do I get a prescription refill?
A: Prescription refills can be requested through our patient portal, by calling our office, or by having your pharmacy contact us directly. Please allow 24-48 hours for refill requests to be processed.
Q: Do I need a referral to see a specialist?
A: It depends on your insurance plan. Some plans require a referral from your primary care physician, while others do not. Please check with your insurance provider or contact our office for assistance.
6. Patient Support
Q: What should I do in case of a medical emergency?
A: If you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency room. For urgent but non-life-threatening conditions, you can visit our urgent care during open hours.
Q: How do I access after-hours care?
A: For after-hours medical advice, please call our office number and your call will be directed to the on-call physician. If you need immediate attention, please visit the nearest emergency room.
Q: How can I provide feedback about my experience?
A: We value your feedback and encourage you to share your experience with us. You can provide feedback through our website, by filling out a comment card available at our office, or by contacting our patient relations department directly.
For further assistance or any additional questions, please do not hesitate to contact us at [Insert Phone Number] or visit our website at [Insert Website URL]. Thank you for choosing our medical services.
